Waiting on staff- Beer Hall and Bar & Grill

We are now recruiting for experienced waiting on staff for the busy Beer Hall and Bar & Grill at Holmes Mill. Reporting to the Restaurant Manager and Banqueting Manager, you will be responsible for providing seamless customer service and a warm and welcoming environment to our guests, ensuring a high standard of attention to detail and satisfaction. You’ll be working hard to make sure our guests have a memorable time with us, whatever the occasion.

 

  • Ensuring the James’ Places values are adhered to.
  • Being punctual at all times, wearing the correct uniform and maintaining a high standard of personal appearance.
  • Preparing the restaurant for service and maintaining high levels of cleanliness throughout shifts, whilst following standard operating procedures with regards to restaurant set-up, service procedures and behaviour.
  • Ensuring the mis-en-place is always adequately stocked.
  • Greeting all customers using a positive and courteous approach.
  • Being helpful and accommodating, fulfilling all reasonable requests from customers, to ensure their comfort, satisfaction and safety, by following the correct points of service.
  • Ensuring food/drink orders are correctly taken and processed.
  • Having strong product knowledge to allow confidence in up-selling and recommendations thereby maximising sale opportunities.
  • Building and maintaining good relationships with all team members.
  • Assisting team members to balance workload and prioritising tasks.
  • Working under minimal supervision in a busy environment, demonstrating confidence and self-motivation.
  • Carrying out instructions given by your Head of Department and the Management Team.

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