We’re looking for an experienced Cafe Manager to join The Food Hall Café and manage our onsite Bakery / Patisserie and Gelateria. With a continental inspired menu serving anything from quality hot beverages to a delicious array of freshly made sandwiches, desserts and cakes. You’ll have real personality, be passionate about fabulous customer service and build great rapport with customers, all whilst being a hands on manager and the face of the venue.

We provide superb service to our guests, a warm and friendly atmosphere and effortless attention to detail.

If you thrive on working in a dynamic and fast paced environment then read on!

About the Job

As Cafe Manager you’ll be responsible for managing the Cafe to the highest of standards, working with your team you’ll ensure the cafe is set up and ready at all times of service, and that staff are providing a warm and welcoming service. It’s important that we maintain good communication within the cafe and across all departments to ensure we work effectively and create a seamless customer experience. You’ll take full ownership of running the café, leading from the front and being fully accountable for Profit & Loss.

You’ll be confident and have experience managing a small team in a very busy environment. The role will also include writing rotas, controlling labour costs, financial budgeting and planning, some P&L management (desirable) as well as ordering stock and ensuring service standards are at the highest level. You’ll have responsibility for managing staff performance, recognition, training and development.

You’ll be able to drive sales, propose ideas to implement into the business and work with the kitchen team to drive the food sales. The role has a great deal of scope and the successful Manager will have a great opportunity to push themselves and the business further, develop their career and be rewarded for their success.

About You

You’ll know what it means to deliver exceptional hospitality, achieve consistently high service standards and ensure customers are at the heart of everything we do. You will thrive on and remain calm under pressure. It’s imperative that you are detail conscious and committed to delivering exceptional service. You are the kind of manager who wins hearts and minds through leading from the front with a hands on approach to getting things done. You will thrive on new ways to challenge not only yourself and your career goals, but also challenge customer’s expectations.

  • Experience of managing a busy café/coffee shop operation is essential
  • An understanding of high end artisan products
  • Barista experience
  • Strong front of house skills – a great personality with the ability to build strong relationships with regular customers and visitors alike
  • A passion for excellent service and serving the highest quality dishes
  • A strong people manager with the ability to train, motivate and develop your team and liaise between both the front of house and kitchen teams
  • Strong back of house skills and the ability to do the weekly paperwork providing stock figures and writing rotas, planning financial budgets, P&L management (desirable), controlling labour costs etc
  • The ability to take ownership of the business
  • Proven ability to drive sales and improve the business
  • Enthusiastic, bright and bubbly with a great deal of charisma

What’s on offer

Salary: £26k dependent on experience

Hours: Full Time working 5 days over 7 including weekends

Benefits: 28 days holiday, staff discount card,

Apply Today

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